Privacy Policy

1. Information We Collect

When you use our website or book a service, we may collect personal information including your name, email address, phone number, vehicle information, and payment details. We also automatically collect usage data such as IP address, browser type, pages visited, and referring URL through cookies and analytics tools.

2. How We Use Your Information

• Process and manage your bookings and payments
• Communicate appointment confirmations, reminders, and updates
• Respond to your inquiries and provide customer support
• Improve our website, services, and customer experience
• Send promotional offers and updates (with your consent)
• Comply with legal obligations

3. Cookies & Analytics

We use Google Analytics 4 with Consent Mode v2 to understand how visitors interact with our website. By default, analytics cookies are enabled (opt-out model). You may adjust your cookie preferences using the cookie consent banner at the bottom of the page. Even if you opt out, anonymized “cookieless pings” may still be recorded by Google for aggregated analysis.

4. Third-Party Services

We may share your information with trusted third-party providers solely for the purpose of operating our business:

• Payment processing – Your payment information is processed securely and is never stored on our servers.
• Appointment scheduling – Booking details are shared with our scheduling system.
• Email & SMS communications – Contact information is used to send transactional messages.
• Analytics – Google Analytics collects anonymized usage data.

5. SMS/Text Messaging

When you provide your mobile number and opt in, you agree to receive text messages from Insomnia Wraps. These may include messages about your quotes and appointments, and, if you check the marketing consent box, promotions and offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. Reply HELP for help.
• Your consent to receive marketing text messages is not a condition of any purchase.

We do not share your mobile opt-in information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (such as message delivery providers) is permitted solely to operate the messaging program. Text messaging originator opt-in data and consent are never shared with any third parties.

6. Data Security

We implement industry-standard security measures to protect your personal information. All data transmitted between your browser and our servers is encrypted using TLS. Payment information is processed through PCI-DSS compliant payment processors.

7. Your Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

Georgia residents and all other visitors are also welcome to exercise these rights. To make a request, contact us at sales@insomniacarwraps.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Booking records are retained for a minimum of 3 years for warranty and business purposes.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes constitutes acceptance.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us:

• Email: sales@insomniacarwraps.com
• Phone: (678) 253-7714
• Address: 1360 Union Hill Road, Suite 6F, Alpharetta, GA 30004